Frequently asked questions (FAQ)

Q-Trans offers a wide range of transportation solutions, including LTL and FTL shipping within Canada. Our services cover business freight transportation, courier deliveries, logistics and warehousing.

We operate throughout Canada, in major cities and rural areas alike. Our solutions are designed to be fast, reliable and tailored to your needs.

We serve a wide variety of sectors: construction, retail, healthcare, technology, industrial and commercial equipment, and more.

Q-Trans provides B2B (business-to-business) services only. We do not deliver to end consumers.

Yes. Our warehousing and distribution solutions help optimize your supply chain. Our facilities are designed for efficient storage and smooth distribution of your goods.

After creating your order on our website: go to the “Order Tracking” tab, click your order number. A new window will open to print the BOL.

You can also contact us by phone or email. We will send you the BOL and label on request.

It’s simple. Contact our team through the website or call us at 514-636-3223 to get started. We’ll guide you through the entire onboarding process.

Go to the “Set Up An Account” page at the top right of our site. Fill out the registration form. Send it to service@transportqtrans.comWe will create your account within 24 hours. If you run into any trouble, call us at 514-636-3223.

Yes. Send us an email at service@transportqtrans.com. Our team will send you a quote tailored to your request.

No problem. Contact our IT team at itsupport@transportqtrans.com to reset your credentials.

LTL (Less Than Truckload): you share space with other shipments — a cost-effective solution for small loads. FTL (Full Truckload): you book the entire truck — ideal for large or urgent loads.

If you have an account, use our Web Dispatchportal. Otherwise, contact our customer service team by email with your shipment details to get a quote.

Yes. We offer express solutions for urgent shipments. Our strategic network allows us to meet tight deadlines.

Yes. When creating your order, you can select when the shipment will be ready (immediately, or in 2 days, etc.). We’ll be there at the time you choose.

Yes. Once the goods have been picked up and have arrived at our facilities, we can schedule a delivery appointment according to the consignee’s requirements.

Yes. Use our online tracking tool to see the real-time status of your shipment.

If you have an account: log in, click “Order Tracking” and use the BOL, reference number or Pro number.

Without an account: go to “Order Tracking” on our home page and enter your tracking number.

The tracking number is the order number that was provided to you at the time of booking.

Yes. We are trained and equipped to transport dangerous goods safely, in compliance with regulatory standards.

• The date the document was prepared or shipment was first given to the carrier
• Full name and address of the shipper and/or importer
• 24-hour emergency phone number
• The shipping description and classification of each dangerous goods in the shipment.

• Shipping name + technical name of the dangerous components
• Primary hazard class (and subsidiary, if applicable)
• UN number (4 digits)
• Packing group, if applicable
• Total quantity (gross weight or volume)

We send invoices to the accounts payable email address provided on your registration form.

Send an email to accounting@transportqtrans.com. Our billing team will respond promptly.